Returns

Returns

You have the right to cancel a purchase without cause within 14 days. If you have purchased more than one product in an order, you can choose to cancel the purchase of some or all products. Read below about refund of shipping costs on cancellation.

The cancellation period expires 14 days after the day you have received your product. If you have ordered several products in one order and we are unable to deliver the products at the same time, the cancellation period runs from the day you receive the last product. If the day of expiry is a holiday or a weekend day it will be prolonged to the following weekday.

You have to contact us to cancel. You may send a letter to us at Luxreaders ApS, c/o Milcom A/S, Farum Gydevej 64, 3520 Farum, Denmark in which you announce your cancellation wish or you can send an e-mail to hi@luxreaders.com

The cancellation period is complied with if you have sent your cancellation notice before the cancellation period is expired.

You cannot cancel by simply refusing to receive the product or by not picking it up without informing Luxreaders about your wish to cancel the purchase.

Product return and return costs If you cancel your purchase of a product you have to send the product to us at Luxreaders ApS, c/o Milcom A/S, Farum Gydevej 64, 3520 Farum, Denmark without unnecessary delay and at most 14 days after you have informed us that you wish to cancel. The period is respected if you return the products before the expiry of the 14 days.

Products cannot be shipped on C.O.D. or without delivery. You are charged for the return of the product.

 

Refund on cancellation

We refund all payments from you when you cancel, including shipping costs. However this does not apply in the following case: If you have purchased several products in an order and only cancel part of your purchase, we will not refund the shipping costs.

If you have chosen a delivery option that is more expensive than the cheapest option we offer, we will not refund the additional costs. We refund the amount without unnecessary delay and in any case at most 14 days from the day we have received your cancellation notice. Until we have received your returned products or you have sent documentation of return, however, we can retain the refund.

Unless you have expressly agreed to something else, we will pay the refund using the same payment method that you used during the original transaction. In any case you will not be imposed with any form of fees as a consequence of the refund.