Customer Support:

Response time within 24h
on regular workdays

Frequently asked questions

I need new return documents

Contact our customer service on [email protected]. For efficient service please add the order number.

Will my strength be back in stock?

Our next parcel of reading glasses is landing ultimo march. If you’ll like to receive information when they are in stock please contact us on [email protected] with a link to the specific product and a note regarding the strength of the glasses.

When will I be refunded?

It can take approximately 10 business days for us to receive your return in our warehouse in Denmark. As soon as we’ve received your item(s) your refund will be processed in the original form of payment within 3 business days. You’ll be notified via e-mail to the adress listed on your account when this tranaction has taken place.

Delivery and returns

What does delivery cost?

Delivery time

Free return

I did not receive a return label

How do i return my order?

How to i exchange my order?

Refund upon return

Do you deliver to my country?

My order

Has my order been shipped?

Can I track my order?

Can I cancel my order?

Can I modify my order after it is placed?

I typed in the wrong address, what to do?

I received the wrong order

Payment

Which types of cart payment do you accept?

When will I be charged?

Sizing, models and strength

Which sizes do you have?

Are your glasses unisex?

Can i get these specs, with this strength and this size?

When are these specs back in stock?

Is it possible to adjust the specs?

Contact details for Luxreaders

Luxreaders ApS c/o Milcom A/S

CVR: 38454749

Hørmarken 7, 3520 Farum

Denmark

Mail: [email protected]

Contact details for Luxreaders

Luxreaders ApS c/o Milcom A/S

CVR: 38454749

Hørmarken 7, 3520 Farum

Denmark

Mail: [email protected]